If you encounter any problems with your order, you can reach us by our contact us form.

Order Discrepancies & Shipping Damage

If your order arrives with incorrect, missing, damaged, or broken products, please contact us right away.

• Notification Window: We must be notified within 48 hours of package delivery to ensure prompt replacements or compensation. Exceptions may be offered for extenuating circumstances.

• Required Information: To expedite the process, please include photos of all items received, packaging, along with a list of any missing or damaged components. Please include your order number in your support ticket.

• Our Promise: Rest assured that as long as you make an effort to contact us within this 48-hour timeframe, you will NOT be penalized. Please be patient during peak seasons and sales events, as our response times may be longer.

• Cosmetic Blemishes: For merchandise that arrives with cosmetic defects on the inside of the product that do not affect functionality, a partial refund may be issued as a credit. If a defect is on the visible or outer portion, the product may be shipped back to us (after obtaining an RMA) for repair or replacement.
  You must contact us within 48 hours of delivery to be eligible for compensation on blemished products.

Return Policy (30 Days)

We accept returns for a refund up to 30 days from the date you receive the merchandise, provided you have an approved Return Merchandise Authorization (RMA) number.

• Non-Returnable Items: Special orders, and items sold as “as-is”, "blemished", “no returns”, or “used” are final sale.

• Restocking & Processing Fees: Refunds are subject to a restocking fee from 5% to 25%, minus original shipping costs, depending on the condition and quantity of the returned merchandise. A 3% merchant processing fee will also be deducted from all refund payouts (this 3% fee is waived if you opt for store credit).

• Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where a damaged, functionally defective, or if the wrong item was shipped to you.

The RMA (Return) Process Required

You must submit a request via the contact us form to obtain an RMA number prior to any return, refund, or exchange. 

1. Requesting an RMA

Before a repair or return can be authorized, you must provide your original order number, receipt/invoice, billing and shipping addresses, contact phone number, and email. Photo or video evidence is required before the return is authorized.

2. Shipping & Labels

• Within 30 Days: The Tactical Grizzly may approve and issue a prepaid return shipping label for functionally defective items. This label is valid for 7 business days.

• Non Defective Parts: Shipping costs must be paid by the returning party.

• Unauthorized Returns: If you fail to obtain an RMA number prior to returning a product, the package will be rejected or shipped back to you at your expense.

3. Inspection & Processing

Our returns department must be able to recreate the reported issue to offer replacements or store credit. If we cannot recreate the issue, or if we determine the product is damaged the return will be reclassified as a Standard Return. In this case, the replacement will be denied, and the customer will be responsible for paying return shipping.

• Processing Time: Please allow up to two weeks (excluding transit times) for processing after we receive your product unless contacted by a representative about longer wait times.

4. Timelines & Abandonment

An approved RMA (Return) number is valid for 14 days. If an item is returned after 14 days from the date the RMA was issued, the product is no longer eligible for a refund or exchange and will be shipped back at the customer's expense. If a customer refuses to or does not pay for the return shipping of unauthorized or standard returns, the product will be considered abandoned and restocked, and no compensation or replacements will be offered.

5. Restocking Fees

Restocking Fee - 5% to 25%, depending on the condition of the merchandise and shipping/packaging.

Merchant Fee- A 3% processing fee is deducted from cash/card refunds. (Waived for Store Credit)

Proof of Purchase - A valid store receipt or order number is required for all returns.